FAQ

What products can I browse?

The catalog features tactile Thinking Putty, sensory products, slime, activity kits, and play accessories. Genuine options and contents appear on the applicable product page.

What timing should I expect?

Normal preparation after payment authorization is 1–2 business days. The estimated carrier journey is a further 4–6 business days after dispatch, with weekends and applicable holidays excluded and no guaranteed arrival date.

Can I return a preference item or a problem item?

Yes. We accept eligible non-defective new returns and defective returns, along with exchange requests. Preference merchandise must remain unused and in original condition. Damaged, defective, wrong, or incomplete products are eligible for review. Begin within 30 calendar days after delivery; consumer rights remain available. Consult the Refund Policy.

What happens after approval?

Follow the confirmed destination instructions and use the free prepaid label supplied inside the package. No restocking fee applies. If the label is missing, open Contact Us.

How soon is a refund started?

We process and initiate an approved refund to the original payment method within 10 days. Later bank posting is outside that processing window.